Terms and Conditions

01 Scope of Agreement & Advice Disclaimer

These General Conditions apply to all private passenger transport services arranged by Cab Service Sri Lanka, whether initiated through cabservicesrilanka.lk, official communication channels, or authorized dispatch staff. You agree not to use the website or transport services for any purpose that is unlawful, hazardous, or prohibited by these terms.

The informational content on cabservicesrilanka.lk (including travel guides, destination articles, and route summaries) is provided for general guidance only and does not constitute formal legal or certified travel agency advisory.

02 Operating Model & Relationship Between Parties

Cab Service Sri Lanka functions as a specialized private transport coordinator and dispatch management provider across Sri Lanka. We facilitate seamless, verified connections between travelers and licensed, experienced local chauffeurs:

• Chauffeured Private Transport: All transport is arranged exclusively for your designated travel group. We do not provide shared shuttle services or pooled ride-sharing.
• Chauffeur Assignment: Every assigned driver is an independently licensed professional adhering to Sri Lankan commercial transport regulations and our fleet quality benchmarks.
• Dispatch Role: Cab Service Sri Lanka coordinates route planning, vehicle scheduling, quotation issuance, flight tracking, and customer care. We recommend that all journey arrangements are confirmed through our authorized dispatch channels.

03 Inquiries, Written Quotations & Booking Confirmation

Our quotation and confirmation procedures follow transparent standards:

• Pending Inquiries: Submitting a quote request, airport transfer form, callback request, or message on our website creates a pending inquiry only. Website submissions do not represent guaranteed vehicle reservation, immediate dispatch, or financial commitment.
• Fixed Written Quotation: Upon reviewing your travel dates, route distance, passenger count, and luggage requirements, our dispatch team provides a formal, fixed written quote via WhatsApp or official email (info@cabservicesrilanka.lk).
• Booking Confirmation: A booking is finalized only when you accept the written quote and dispatch issues a formal written booking confirmation along with your assigned travel schedule.

04 Vehicle Fleet Standards & Category Guarantee

Vehicles are allocated based on passenger seating capacity, luggage count, and chosen category (Compact City Hatchback, Comfort Sedan, Luxury SUV, Passenger Van Low-Roof, Passenger Van High-Roof, or Mini Coach):

Passengers must accurately disclose party size and luggage quantity when submitting an inquiry. Carrying luggage or passengers exceeding the booked class capacity without prior notice may require vehicle re-assignment at revised rates, subject to fleet availability.

05 Airport Meet & Greet, Flight Delays & Waiting Times

For transfers arriving at Bandaranaike International Airport (CMB / Katunayake):

• Complimentary Flight Tracking: When you provide your inbound flight number, dispatch tracks arrival progress live. Chauffeur pickup times are adjusted for delays at zero penalty fee.
• Terminal Meet & Greet: Your chauffeur will wait in the airport arrival greeting lobby holding a personalized sign showing the lead passenger name.
• Complimentary Waiting Allowance: We include up to 90 minutes of complimentary waiting time from the actual aircraft touchdown time, providing comfortable time for customs, immigration, luggage collection, and currency exchange. For hotel and intercity departures, 30 minutes of complimentary waiting time is included.
• No-Show Conditions: If a passenger fails to appear at the designated pickup location and cannot be contacted via phone or WhatsApp after the complimentary waiting window has expired, the driver may be released and a cancellation charge of up to 50% may apply to cover driver schedule allocation.

06 Multi-Day Island Itineraries & Driver Safety

For custom day excursions and multi-day island tours:

• Driver Rest and Working Hours: In accordance with road passenger safety regulations, chauffeur driving shifts are limited to a maximum of 10 hours daily, concluding by 9:00 PM (excepting pre-scheduled night airport transfers or emergency situations).
• Itinerary Flexibility: Travelers may request scenic viewpoint halts, refreshment breaks, or photo opportunities along the agreed route. Substantial detours beyond the scheduled itinerary may incur modest additional fuel/mileage charges, agreed transparently in advance.
• Exclusions: Unless explicitly written into a custom tour quote, national park safari jeeps, monument entry tickets (e.g., Sigiriya, Temple of the Tooth), train tickets, and personal meals are paid directly by the traveler.

07 Pricing, Highway Tolls & Payment Conditions

• Transparent Pricing: Confirmed quotes are issued in Sri Lankan Rupees (LKR) or agreed foreign currency equivalents and include vehicle hire, chauffeur service, fuel, transit insurance, and southern/central expressway highway tolls as itemized.
• Payment Methods: Payment is accepted in cash directly to your chauffeur upon completion of the trip, via verified bank wire, or through pre-arranged payment methods confirmed in writing.
• Gratuities: Chauffeur tips are entirely optional and given solely at customer discretion for exceptional service.

08 Professionalism, Respect & Lost Property

High standards of courtesy and respect are mutual commitments between drivers and passengers:

• Non-Discrimination: We uphold a strict zero-tolerance policy regarding any discrimination, harassment, or abuse based on race, religion, nationality, disability, gender, age, or sexual orientation.
• Care for Vehicle Property: Passengers must treat the vehicle with care. Deliberate damage, unsanitary conduct, or willful destruction may result in immediate service termination and reasonable reimbursement charges.
• Lost Property Policy: Chauffeurs make every reasonable effort to safeguard and return items inadvertently left inside vehicles. Cab Service Sri Lanka does not demand ransom charges for returning forgotten items, though passengers may be requested to cover actual courier or transport costs if delivery to another city is requested.

09 Safety Regulations, Passenger Conduct & Emergencies

• Seatbelts: All passengers must wear seatbelts in compliance with Sri Lankan highway traffic laws.
• Non-Smoking Policy: Smoking and e-cigarettes/vaping are strictly prohibited inside all vehicles. Drivers will gladly pause at safe roadside bays upon request.
• Substance Policy: Illegal substances and open alcohol containers are prohibited inside vehicles. Drivers retain the discretion to decline transport to any person displaying violent, abusive, or visibly impaired conduct that endangers road safety.
• Emergency Situations: If you ever encounter a medical or security emergency during your journey, notify your chauffeur immediately and contact our 24/7 dispatch desk at +94 76 494 9497. Local emergency services (Police: 119, Ambulance: 1990) will be coordinated as required.

10 Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable Sri Lankan law, Cab Service Sri Lanka and its representatives shall not be liable for indirect, incidental, or consequential losses (including missed flight connections or personal business disruptions) arising from circumstances beyond reasonable operational control, such as extreme monsoon conditions, landslides, road closures, civil unrest, or telecommunication failures. In any such unforeseen event, dispatch coordinates alternative transport solutions promptly.

11 Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.