Privacy Policy

01 Information We Collect

We only collect personal information that is voluntarily provided by you when submitting an inquiry or communicating with our dispatch team:

• Contact Details: Full name, WhatsApp phone number (with country code), and email address.
• Journey Information: Flight number, estimated landing or departure time, scheduled travel dates, pickup location or hotel name, drop-off destination, passenger count (adults and children), luggage volume, and requested accommodations (such as child safety seats).
• Communication Records: Itinerary requests, routing questions, and customer support communications sent via our website forms, WhatsApp, or official email.
• Technical Browsing Data: Standard anonymous server logs (browser type, device screen resolution, access timestamps) used strictly for security monitoring and system performance.

02 How We Use Your Information

Your details are processed strictly for legitimate travel coordination purposes:

• Formulating Quotes: Calculating accurate, fixed written quotes tailored to your route and travel dates.
• Chauffeur Coordination: Providing your assigned driver with pickup instructions, meeting points, name boards, and travel itineraries.
• Real-Time Flight Tracking: Monitoring flight status for Bandaranaike International Airport (CMB) pickups to ensure punctual chauffeur arrival.
• Customer Support: Assisting with spontaneous itinerary adjustments, travel questions, or dispatch inquiries during your holiday.
• Booking Receipts: Sending automated email confirmation summaries acknowledging quote requests and agreed bookings.

03 Information Sharing & Non-Disclosure

We respect your privacy and enforce strict confidentiality safeguards:

• No Commercial Disclosure: We do not sell, rent, lease, trade, or monetize personal details to advertisers, lead generators, or third-party marketing brokers.
• Operational Dispatch Sharing: We share only the strictly necessary trip details (passenger name, pickup point, contact number, and passenger count) with your designated chauffeur.
• Legal Compliance: We disclose personal data only when required by valid court orders, Sri Lankan statutory regulations, or civil aviation safety authorities.

04 WhatsApp Communication Guidelines

WhatsApp serves as our primary communication channel with international and local travelers due to its immediacy and international accessibility:

• Providing your WhatsApp number authorizes dispatch to send you quotes, driver contact details, and trip logistics.
• We do not broadcast promotional marketing campaigns or automated sales messages.
• You may request to switch to email-only communication or discontinue non-booking messages at any time.

05 Data Security & Retention

We maintain appropriate technical and administrative safeguards to prevent unauthorized access, accidental alteration, or loss of customer records. Information is retained solely for the period required to fulfill your journey, meet accounting compliance, and handle any post-travel inquiries.

06 Cookies & Website Analytics

Our website utilizes only lightweight, essential functional cookies necessary for navigation, security nonces, and layout responsiveness. We do not use third-party behavioral profiling cookies or cross-site tracking pixels.

07 Your Privacy Rights

You have the right to request a summary of the personal information held about you, request corrections to inaccurate records, or request the deletion of your contact details following the completion of your travel.