We recognize that flight schedules, airline connections, and holiday plans can change unexpectedly. Our Refund and Cancellation Policy is built on fairness, clear notice windows, and traveler peace of mind, while respecting the advance scheduling commitments of our dedicated private chauffeurs.
01 Cancellation Timeframes & Refund Schedule
Our cancellation schedule is structured transparently based on the notice given prior to your scheduled pickup time:
| Service Category | Notice Window Prior to Pickup | Refund & Rescheduling Terms |
|---|---|---|
| Airport Transfers & Point-to-Point Rides | More than 24 hours notice | 100% Full Refund or free schedule adjustment |
| Airport Transfers & Point-to-Point Rides | 12 to 24 hours notice | 80% Refund or free rescheduling to new date |
| Airport Transfers & Point-to-Point Rides | Less than 12 hours notice | 50% Refund (to cover reserved chauffeur schedule allocation) |
| Airport Transfers & Point-to-Point Rides | Chauffeur already dispatched / on-site | Non-refundable (fuel and driver transit time incurred) |
| Day Excursions & Sightseeing Tours | More than 48 hours notice | 100% Full Refund of any deposit paid |
| Day Excursions & Sightseeing Tours | 24 to 48 hours notice | 75% Refund or 100% credit toward rescheduled date |
| Day Excursions & Sightseeing Tours | Less than 24 hours notice | 50% Refund or transfer subject to fleet availability |
| Signature Multi-Day Tours | More than 7 days notice | 100% Full Refund of deposit |
| Signature Multi-Day Tours | 48 hours to 7 days notice | 100% credit toward future dates, or refund minus unrecoverable hotel/permit costs |
| Signature Multi-Day Tours | Less than 48 hours notice | Non-refundable portion strictly limited to confirmed unrecoverable commitments |
02 Flight Delays & Airline Cancellations (Zero-Penalty Guarantee)
Our CMB Flight Protection Guarantee
If your inbound flight to Bandaranaike International Airport (CMB) is delayed by several hours, you will never incur late penalty fees. Our dispatch team monitors your flight status in real time and automatically reschedules your chauffeur to your actual landing time.
Airline-Cancelled Flights: If your airline cancels your flight or reschedules you to another day, inform dispatch on WhatsApp as soon as possible. You may reschedule your transfer to your new arrival time at zero charge, or receive a 100% full refund if your trip to Sri Lanka is cancelled.
03 Flexible Rescheduling & Date Changes
We are delighted to accommodate your changing itinerary whenever possible:
- Date shifts or pickup time adjustments submitted with reasonable notice are processed completely free of administrative fees, subject to vehicle availability.
- Pickup location adjustments within the same local area are accommodated at zero extra charge.
04 Refund Processing & Timelines
Approved refunds are processed with complete transparency:
- Refunds are credited back to the original payment source or issued via direct bank wire transfer.
- Our accounts department initiates refunds within 48 hours of dispatch approval.
- Funds typically reflect in your account within 5 to 7 business days, depending on your banking provider.
05 Operator Cancellations (Our Guarantee to You)
In the exceedingly rare event that Cab Service Sri Lanka cannot fulfill a confirmed booking due to severe road closures, extreme weather alerts, or vehicle mechanical issues:
- Our dispatch desk will immediately dispatch a replacement vehicle of equal or superior category at zero extra charge.
- If a suitable replacement cannot be delivered in a timely fashion, you will receive an immediate 100% full refund.
How to Request a Cancellation or Reschedule
To request a schedule change or refund, contact our dispatch desk with your lead passenger name:
WhatsApp: +94 76 494 9497 (Instant dispatch response)
Email: info@cabservicesrilanka.lk